Damage Policy

At Hired By H, we take great pride in maintaining the quality and condition of every garment in our collection. All garments are professionally cleaned, inspected and quality checked before and after every hire. By placing a booking, you accept full responsibility for the garment from the moment it is collected or delivered until it has been safely returned, inspected and accepted by Hired By H.

Our garments are premium designer pieces and must be treated with care at all times. While minor signs of wear consistent with normal use are expected, any damage beyond ordinary wear may result in additional charges.

Damage Waiver

Hired By H offers an optional Damage Insurance during the booking process. Where purchased, the Damage Waiver provides cover for accidental damage to the hired garment of up to AUD $150.00, subject to inspection and approval by Hired By H.

The Damage Waiver is not an insurance policy and does not remove your responsibility to care for the garment. It does not cover loss, theft, failure to return the garment, deliberate or reckless damage, permanent staining caused by negligence, burns, unauthorised alterations, misuse of the garment or any damage exceeding the maximum cover amount. Where repair or replacement costs exceed the Damage Waiver limit, the remaining balance will be payable by the Client.

Caring for Your Garment

The garment must be worn with care throughout the rental period. Clients must take all reasonable precautions to prevent damage and should avoid exposing garments to fake tan, excessive makeup, body oils, perfume applied directly to the fabric, food, alcohol, coloured beverages, mud, grass, cigarette or vape smoke, glue, wax, nail polish, sharp jewellery, rough surfaces, pets or any other substance or object likely to stain, mark or damage the garment.

Garments must not be washed, dry cleaned, soaked, bleached, ironed, altered, repaired, pinned, cut or modified in any way. Steam should only be used where expressly instructed by Hirebyh. Fashion tape, fabric glue, lash glue or any adhesive products must not be used unless approved in writing.

Cleaning

Professional cleaning for normal wear is included in every rental.

If a garment is returned with excessive staining, excessive odours or soiling beyond what would reasonably be expected from normal wear, Hired By H reserves the right to charge a cleaning fee. This includes, but is not limited to, fake tan, heavy makeup, food, alcohol, mud, grass, smoke odours, body oils, nail polish, glue, wax or any contamination requiring specialist treatment.

A minimum specialist cleaning fee of AUD $30.00 per garment applies. Where the cost of specialist cleaning exceeds this amount, the Client agrees to pay the full cleaning cost incurred.

Cleaning fees are separate from any repair or replacement charges.

Damage & Repairs

If damage occurs during your rental, you must notify Hired By H immediately. Clients must not attempt to clean, repair or alter the garment themselves, as doing so may result in further damage and additional charges.

Where damage is repairable, the Client agrees to pay the full repair cost as determined by Hirebyh's professional repair specialist or seamstress.

Chargeable damage includes, but is not limited to, permanent staining, burns from hair tools, cigarette or vape burns, fake tan staining, makeup staining, broken zips, broken straps, torn seams, ripped fabric, missing embellishments, missing buttons, glue residue, fabric pulls, holes, pet damage, excessive wrinkling caused by misuse or any damage that affects the presentation, condition or future hireability of the garment.

Replacement of Garments

If a garment is permanently stained, destroyed, lost, stolen or deemed beyond economical repair, the Client will be responsible for paying the full Recommended Retail Price (RRP) or replacement value of the garment, together with any applicable cleaning, repair, postage or administrative costs.

Payment of the replacement value does not transfer ownership of the garment. All garments remain the exclusive property of Hirebyh.

Condition Upon Delivery

Every garment is professionally inspected before dispatch. As our collection consists of premium rental garments, minor signs of previous wear may be present and are considered normal.

If you believe your garment has arrived with undisclosed damage or a significant issue, you must notify Hired By H within 6 hours of collection or confirmed delivery. Clear photographic evidence must be provided before the garment is worn.

Failure to report an issue within the required timeframe, or wearing the garment before reporting it, may result in your claim being declined.

Our Approach

We understand that genuine accidents can happen and we encourage clients to contact us immediately if an issue arises during their rental. Early communication often allows damage to be repaired quickly and may reduce additional costs.

However, we have a zero-tolerance policy towards negligence, misuse, deliberate damage or failure to disclose damage. We reserve the right to recover all reasonable cleaning, repair, replacement and associated costs where a garment is returned in a condition that exceeds normal wear. By placing a booking, you acknowledge and accept full responsibility for the care and condition of the garment throughout your rental period.