Aus Post Delivery Responsibility

At Hired By H, we take every reasonable step to ensure your garment is packed securely and dispatched on time. All orders are prepared with care and lodged within our advertised dispatch timeframes to give your garment the best opportunity to arrive before your event.

Once your parcel has been collected by Australia Post, responsibility for the delivery process rests with the courier provider. While we closely monitor shipments and are always happy to assist where possible, delivery timeframes are estimates only and cannot be guaranteed.

We are not liable for delays caused by Australia Post, courier providers, extreme weather, floods, bushfires, public holidays, transport disruptions, industrial action, customs delays, government restrictions or any other circumstance beyond our reasonable control.

It is the Client's responsibility to ensure that all shipping information provided during checkout is complete and accurate. Hired By H accepts no responsibility for delays, failed deliveries, returned parcels or lost items resulting from incorrect addresses, incorrect contact details, failure to collect a parcel or failure to follow Australia Post collection instructions.

If your event involves travel, interstate flights, accommodation bookings or strict timelines, we strongly recommend selecting your rental dates to allow additional time before your event. While we will always do our best to accommodate requests for early dispatch, this cannot be guaranteed and should be discussed with us prior to booking.

Courier delays do not automatically entitle the Client to a refund, reimbursement or compensation. Where appropriate, and entirely at the discretion of Hired By H may offer store credit or assist in transferring your booking to another available date.

Once your parcel has been marked as delivered by the courier, responsibility for the parcel transfers to the Client. Hired By H is not responsible for parcels that are lost, stolen or misplaced after a confirmed delivery scan. If you believe your parcel has been stolen after delivery, we recommend contacting Australia Post and your local authorities as soon as possible.

If your parcel is delayed in transit, we encourage you to contact us immediately. We will work with Australia Post to investigate the shipment and do everything reasonably possible to assist; however, we cannot guarantee the outcome of courier investigations or override the courier's delivery processes.

By placing a booking with Hired By H, you acknowledge and accept that while we are responsible for dispatching your garment correctly and on time, we cannot be held responsible for circumstances outside our control once the parcel has been handed to the courier.