Postage, Pick-Up & Late Fees

At Hired By H, we offer both Australia-wide express postage, local collection & delivery to make your rental experience as convenient as possible. Your chosen delivery method can be selected during checkout and will be confirmed in your booking confirmation.

All posted orders are carefully prepared, professionally packed and dispatched within our advertised timeframes. Once your parcel has been lodged with Australia Post or an approved courier, you will receive tracking details so you can monitor your delivery.

If you choose local collection, your collection date and time will be provided in your confirmation email. It is the Client's responsibility to collect the garment during the agreed collection window. If you are unable to attend your scheduled collection time, please contact us as soon as possible so alternative arrangements can be discussed. We cannot guarantee availability outside the agreed collection period.

At the end of your rental period, all garments must be returned by the return date and time specified in your booking confirmation. Weekend rentals must be returned by 12:00pm (midday) on the first business day following your event, unless otherwise agreed in writing. Weekday rentals must be returned by 3:00pm on the following business day.

For postal rentals, garments must be returned by lodging them over the counter at an Australia Post Office by 2:00pm on the next business day following your event, unless otherwise agreed. Garments must not be placed in public street posting boxes. Proof of postage, including a valid tracking receipt, must be sent to Hired By H immediately after the parcel has been lodged.

All garments must be returned with any garment bags, hangers, dust bags, straps or accessories supplied with your booking. Missing accessories may incur a $10 replacement fee per item.

Late returns have a direct impact on future bookings and may prevent another customer from receiving their garment on time. For this reason, a late fee of AUD $30.00 per garment, per day will apply to any garment that is not returned by the agreed deadline. Late fees continue to accrue until the parcel has been scanned by Australia Post or the garment has been physically received by Hired By H.

Where a late return affects another customer's booking, we reserve the right to recover any reasonable costs incurred, including lost rental income, express postage costs, compensation paid to another customer, additional cleaning expenses and administrative costs.

If a garment has not been returned within seven (7) days of the agreed return date and we have been unable to recover it, we reserve the right to charge the full Recommended Retail Price (RRP) or replacement value of the garment, together with any outstanding late fees, postage, cleaning and administrative costs.

We kindly ask all customers to respect the return deadlines so every client can receive their garment on time and in perfect condition.